Notify Scrub Buds to cancel 24 hours before the Booking and you will not be charged. A $50 fee would apply if you cancel with less than 24hrs notice. We will charge the full fee if we come to your home and have no access or you cancel the day of.

If you are not 100% satisfied with your cleaning experience you have 24hours to alert us, a cleaner will come out and resolve the issue within 48 hours. If we have a full schedule we will be out at our earliest convenience but no more than 5 days later. A reclean will only be done on the problem areas given to the support team during the initial call.

If the client is available for the follow-up clean, the cleaners will do a walkthrough with you to ensure you are satisfied. If the client is not available they waive their right to any future cleaning. We do not give refunds as we like to ensure our service is completed.


Yes, we require that all of our cleaners pass a background check.

Please contact us here to report any issues. Our goal is 100% happiness, and we will quickly address any issues you may have.

Yes. We know inviting someone into your home is a big deal. All Scrub Buds cleaners are carefully vetted by us so we choose the right person to care for your home. We guarantee your Scrub Buds cleaner will always be:

  • Experienced & professional
  • English speaking
  • Background & reference checked
  • Interviewed in-person
  • Highly rated by other Scrub Buds customers